Shipping Policy

1. Shipping Coverage & Service Availability

We currently offer shipping services exclusively to residential and commercial addresses located within the United States and Canada. Shipping services are unavailable on weekends and official public holidays. If your delivery location falls outside our service coverage, you will not be able to complete checkout on our store.

2. Order Processing Time

All orders undergo standard processing within 1–3 business days upon successful payment confirmation. Please note that order processing, shipment dispatch, and final delivery services are not operated on weekends and public holidays. Processing time excludes weekends, statutory holidays, and unforeseen operational suspensions.

3. Estimated Delivery Timeframes

United States Standard Shipping: 7–15 business days

Canadian Standard Shipping: 10–19 business days

Canadian delivery times may be extended due to mandatory cross-border customs clearance procedures and regional transit adjustments. All delivery timeframes are approximate and not guaranteed. Actual delivery times may be affected by third-party carrier delays, extreme weather conditions, peak shipping seasons, customs inspections, and other uncontrollable external factors.

4. Authorized Shipping Carriers

U.S. Domestic Orders: Primarily shipped via USPS (United States Postal Service).

Canadian Orders: Final delivery is completed by Canada Post or other verified, reliable local logistics carriers.

 

We reserve the right to assign alternative authorized carriers without prior notice to ensure stable and efficient delivery services.

5. Order Tracking Instructions

Once your order is successfully dispatched, you will receive an official shipping confirmation email containing your unique order tracking number and tracking instructions. Please allow up to 48 business hours for the carrier’s system to synchronize and update real-time tracking information. Delays in tracking data updates are normal and do not indicate shipment issues.

6. Lost or Delayed Package Resolution

If your shipment is significantly delayed, or marked as “Delivered” by the carrier but not received, please follow the official resolution process below:

• Confirm whether family members, neighbors, or building management have accepted the package on your behalf;
• Initiate a direct inquiry with the shipping carrier using your official tracking number to verify delivery details and logistics records;
• If the package remains unlocatable after the above checks, please contact our customer support team at popolandfifi@gmail.comwithin 7 calendar days of the carrier’s marked delivery date. Late inquiries will not be accepted for investigation.
• Our team will cooperate fully with the shipping carrier to investigate the issue and provide a reasonable and fair resolution in accordance with relevant regulations.

7. Duties, Taxes & Import Fees (Canadian Orders Only)

All orders shipped to Canada may be subject to import duties, sales taxes, clearance fees, and other handling charges imposed by the Canada Border Services Agency (CBSA) or designated shipping carriers. All cross-border fees are the sole responsibility of the recipient.

These additional charges are not included in product prices or checkout shipping fees and must be paid upon package delivery. We have no control over the assessment, calculation, and collection of cross-border fees, and we cannot confirm the specific charge amount in advance. No refunds or compensation will be provided for customer-incurred import fees.

8. Compliance Disclaimer

All shipping policies comply with cross-border e-commerce trade regulations and payment platform compliance requirements. We reserve the right to update and adjust the shipping policy without prior notice, and the latest version shall prevail on the official website.